Terms and conditions

Payment Policy : 
- No fee is applied for payment made by any card type
- All payment will be subject to 5% service charges and 10% Government tax

Check in/out Policy :
- Check in: 14h00
- Check out: 12h00
- Early check in or late check out: subject to room availability.

Early arrivals and late departures:
- If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel

Guarantee Policy :
- A valid credit card will be required upon booking;
- For credit card reservations, the same card(s) must be presented upon check in.
- Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.

Children Policy :
- Child under 6 years old sharing bed with parents (Max: 02 childs): free of charge.
- Child from 6 years old to under 12-year old sharing bed with parents: surcharge $10++/night.
- Child from 12 years old or extra Adult with extra bed set up: surcharge $ 20++/night

Cancellation/Amendment Policy:
- If cancellation/amendment is made 3 days prior to your arrival date, no fee will be charged.
- If cancellation/amendment is made within 3 days, including reservations made within 3 days of your arrival, 1st night’s room rate and tax will be charged
- In case of no-show, 100% room rate and tax will be charged.
- Early Bird/Long Stay/Last Min/Package Rates are Non - changeable & Non - refundable
- The refund process will take approximately 7 to 20 working days depending on the intermediary bank. Please notify us at info@reynahotelhanoi.com when you receive the refunded amount.

Complaints or Comments:
We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at our hotel should be made in the first instance to the hotel's manager at the time of your stay so that we can attempt to resolve it immediately. 
- Surcharge of USD 5 per vehicle is applicable for any arrivals after midnight and during the Lunar New Year
- Prices are inclusive of all tolls
- Any missed pick-up caused by providing wrong arrival details will be charged 50% of the agreed price